We won’t abandon you if you have problemsWe are always contactable in an emergency. Our SysAdmin Support provides 24/7 assistance. And when we refer to SysAdmins, we mean real, highly-qualified systems administrators with many years of experience. You can discuss your problem with our support engineers on an equal footing. You can be certain that your engineer will take ownership of your problem in the same way as one of your own employees.
During core working hours, we allocate a dedicated contact in the support team to you. Rather than passing you to different support levels, we engage with you as an equal partner and solve your issue quickly and professionally. You can avail yourself of the German-speaking SysAdmin Support at all times at no extra cost and without long-term maintenance contracts. We take the utmost care to ensure that our support capacities grow as quickly as possible in line with the number of our customers.
First-class supportIn so doing, we also ensure that sufficient support engineers are available to offer first-class and prompt support to our customers. From time to time, every good company can have difficulties ensuring that the size of its support team keeps pace with the growth in new customers. We always give priority to existing customers.
Our SysAdmin Support differs in one other key point: our support specialists are in daily contact with you, our customers. They know your problems and requirements better than anyone at ProfitBricks. For this reason, we involve our support colleagues in decisions regarding the features and improvements of our upcoming products rather than simply pondering in isolation which features would look particularly good in the next advertisement. ProfitBricks is here on equal terms with both medium-sized and larger companies as well as partners such as system houses, managed cloud service providers or IT service providers.
The three ProfitBricks service principles:
- § 1: We employ only system administrators with many years of hands-on experience in our support department
- § 2: We accept only new customers if we can make sufficient support capacity available
- § 3: The support team sets the priorities for the further development and maintenance of our products